Thank you for using Softnet Network broadband services. Protecting the personal information of our customers across Surat is core to how we operate. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Personal Information
Information collected through our Customer Application Form (CAF) — such as your name, age, gender, postal or email address, ID proof and phone number — is treated as private and confidential. It is stored in secure systems, accessible only to designated staff, and used solely for the purpose for which you shared it (e.g. provisioning your connection, billing and support).
2. Non-Personal Information
Non-personal information includes data that does not personally identify you — for example, device identifiers, router diagnostics, signal quality logs, and aggregate usage metrics. When such information is combined with personal information, the combined data is treated as personal information.
3. Disclosure to Third Parties
General: We do not release personal information to third parties except to fulfil the service you requested (e.g. payment processing, last-mile installation partners). We never sell personal information to anyone.
Government & law enforcement: We may share personal information without consent with government bodies or authorised law enforcement agencies, where mandated by law, for identity verification or for the prevention, detection, investigation, prosecution and punishment of offences, including cyber incidents.
4. Location & Network Data
Our network systems and customer portal may collect technical information related to your service location, IP address, connected devices and Wi-Fi performance. This data is used to deliver, troubleshoot and improve our broadband service. Where location is collected outside of service delivery, it is anonymised and aggregated.
5. Data Retention & Security
We retain personal information only for as long as needed to provide the service and meet regulatory or accounting obligations. We use industry-standard physical, electronic and procedural safeguards to protect your information.
6. Changes to this Policy
This Privacy Policy may be updated based on business, legal or regulatory requirements. Material changes will be communicated on this page. Continued use of our services after changes constitutes acceptance of the revised policy.
7. Queries & Complaints
For any privacy-related feedback or concerns, please write to us at admin@softnetnetwork.in.
8. Governing Law
This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at Surat, Gujarat.